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Returns

  • Store Returns

    If you are not satisfied with your purchase and the merchandise is in its original condition with tags attached and accompanied by the original receipt, you may return it for an exchange or refund within 30 days to any Jacadi participating locations*.

    EXCHANGES

    Gifts with a gift receipt can only be exchanged within 30 days. Items discounted at 50% off or more of the original price are final sale and cannot be exchanged or refunded.

    REFUNDS

    Credit card purchases will be refunded in the original form of payment. We are unable to refund cash purchases in their original form of payment. You will be refunded on a debit card or credit card with photo ID.

    INTERNATIONAL PURCHASES

    Purchases outside North America cannot be returned for exchange or a refund.

  • Website Returns

    Returns and Exchanges

    Returns

    If you were not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging merchandise. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for sale merchandise. Jacadi.us order returns will not be accepted in our store locations.

    To receive a refund, please contact Jacadi at customerservice@jacadi.us or 1-877-882-3038 and request a Return Merchandise Authorization ("RMA") number. Please provide your order number when you contact us. Please ship to us the merchandise for which you received an RMA and clearly indicate the RMA number on outside of the package. Returns received without a valid and clearly indicated RMA number will be returned to you at your expense. Upon receipt of your return merchandise, if your return merchandise is in New Condition, Jacadi will issue you a full refund, minus shipping costs. Please ship your return via insured UPS or USPS and enclose the packing slip.

    Return address:

    Jacadi - Returns
    RMA Number:
    1242 Madison Avenue
    New York, NY 10128

    Exchanges

    Unfortunately, we are unable to offer a size, color, or style exchange. We suggest that you place a new order for the new size, color or style and return the original order within 30 days of purchase (shipment date).

    Return or Exchange of a Gift Item(s)

    A gift exchange can be completed for size, color or style at any Jacadi store with an accompanying packing slip within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging merchandise. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No exchanges are allowed on sale merchandise.

    A complete refund can be completed within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging merchandise. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for sale merchandise. Jacadi.us order returns will not be accepted in our store locations.

    To receive a refund, please contact Jacadi at customerservice@jacadi.us or 1-877-882-3038 and request a Return Merchandise Authorization ("RMA") number. Please provide your order number when you contact us. Please ship to us the merchandise for which you received an RMA and clearly indicate the RMA number on outside of the package. Returns received without a valid and clearly indicated RMA number will be returned to you at your expense. Upon receipt of your return merchandise, if your return merchandise is in New Condition, Jacadi will issue you a full refund, minus shipping costs. Please ship your return via insured UPS or USPS and enclose the packing slip.

    Return address:

    Jacadi - Returns
    RMA Number:
    1242 Madison Avenue
    New York, NY 10128

    REFUNDS

    Any product returned within 30 days in brand new condition, in its original packaging with all tags attached ("New Condition") will be accepted for a refund at the purchase price, minus shipping costs.

    To receive a refund, please contact Jacadi at customerservice@jacadi.uscustomerservice@jacadi.us or 1-877-882-3038 and request a Return Merchandise Authorization ("RMA") number. Please provide your order number when you contact us. You will be given an RMA number and a return address. Please ship to us at the return address the merchandise for which you received an RMA number and clearly indicate the RMA number on the outside of the package. Returns received without a valid and clearly indicated RMA number will be returned to you at your expense.
    Upon receipt of your return merchandise, if your return merchandise is in New Condition, Jacadi will issue you a full refund, minus shipping costs.

    Gift returns are subject to the same rules as regular returns, with a refund of the purchase price amount being applied to the purchasing Payment Card.

    Jacadi does not refund promotional items and final sales items. Items bought on sale will be refunded at the sale purchase price. Jacadi reserves the right to refuse to accept as returns seasonal items.

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