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Returns
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FAQ Covid-19
While our stores are closed, the return periods are extended for 60 days for now. We invite you to keep your products (not worn, washed and with the tags) until the stores reopen. Subscribe to our newsletter to be informed when the stores reopen.
Please find the dedicated FAQ here. -
Store Returns
If you are not satisfied with your purchase and the merchandise is in its original condition with tags attached and accompanied by the original receipt, you may return it for an exchange or refund within 30 days to any Jacadi participating locations*.
EXCHANGES
Gifts with a gift receipt can only be exchanged within 30 days. Items discounted at 50% off or more of the original price are final sale and cannot be exchanged or refunded.
REFUNDS
Credit card purchases will be refunded in the original form of payment. We are unable to refund cash purchases in their original form of payment. You will be refunded on a debit card or credit card with photo ID.
INTERNATIONAL PURCHASES
Refunds or exchanges can only be done within the country the items were purchased.
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Website Returns
RETURN POLICY:
If you were not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for *final sale merchandise. *Items discounted at 50% or more of the original price is final sale and cannot be returned or exchanged. *Orders can only be returned or exchanged in our participating US Jacadi locations (Excludes: All Bloomingdale’s, Arcadia CA, Costa Mesa CA, and outside the US locations)
RETURN OR EXCHANGE IN SHOP:
You can exchange or receive a refund for your order directly in a shop. To do so, bring your packing slip, or print out your electronic receipt (available in “My Order” in your account) or print out your email confirmation. The shop will either refund or exchange the products you wish to return using the prices stated on your purchase (discount taken into account) and minus any shipping charges. If you wish to exchange for a more expensive product, you will be able to pay the difference in the payment method of your choice. If you wish to be refunded, this one will appear on your account attached to the credit card that was used during the payment in a time span of 4 to 5 day working days. You will receive an email indicating the return has been processed. As well the return will be posted in your Jacadi account under “My Orders & Returns.”
DON’T LIVE NEAR A SHOP:
You can ship back your return to the following location. To do so, include your packing slip, or print out your electronic receipt (available in “My Order” in your account) or print out your email confirmation. You may also print the following return slip and please indicate the items you are returning and the reason for the return. Jacadi does not pay for or provide prepaid shipping labels. Please ship your return via insured UPS or USPS, don’t’ forget to include your packaging slip. Upon receiving your return the shop will refund the products you returned using the prices stated on your purchase (discount taken into account) and minus any shipping costs. The refund will be applied to the original form of payment. You will receive an email indicating the return has been processed. As well the return will be posted in your Jacadi account under “My Orders & Returns.” Payment will appear on your credit card account in a time spam of 4 to 5 working days.
Return address: Jacadi Paris-Web Return 1242 Madison Avenue New York, NY 10128
GIFT ORDERS:
Gifts with a packaging slip can only be exchanged within 30 days. Items discounted at 50% off or more of the original price are final sale and cannot be exchanged or refunded.
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