Contact Customer Service

  • Need help? Our Jacadi customer service team will gladly assist you Monday through Friday from 10:00am - 9:00pm East Coast Time, 7:00 AM - 6:00pm West Coast Time
    Holiday season: our customer service will be open from 8:00AM to 12:00 PM on 12/24/2025 and from 8:00AM to 2:00 PM on 12/31/2025

    You can reach them:

    To better assist you, please include the following details in your request:

    • - If you have questions regarding a product you purchased: the reference number and the date on which you made your purchase.
    • - If you need information regarding an online order placed online: your order number

    You can also visit our FAQ page to find the answer to your question!