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My Account

When you register and create your account with Jacadi.us, you'll be able to store or update all your addresses, manage your email preferences, maintain your wish lists and check your order history.

Check out

When you are done shopping, click "Checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag. During checkout, you will be asked to enter the following:

  • Your email address and password
  • The address you would like to ship to (We do not ship to Alaska, Puerto Rico, Hawaii, P.O. Boxes or Canada)
  • Any gift options, if available
  • Your payment information, card type, number and expiration date

Placing an Order

You will have a chance to verify the information in checkout and, if no changes are necessary, proceed to "Checkout". You will receive a confirmation e-mail that your order has been received within 24 hours. We will also send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.

Gift Orders

Gift wrap and gift message unavailable during high volume periods thoughout the year. We apologize for any inconvenience.

When available, select the gift wrap option in the checkout page and we'll do the work for you. Gifts are wrapped in our signature blue box with white ribbon. We apologize that some items cannot be gift wrapped such as large nursery items or travel gear.

We are also happy to include a gift message which will print on the packing list without item prices.

Return or Exchange of a Gift Item(s)

A gift exchange can be completed for size, color or style at any Jacadi store with an accompanying packing slip within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging merchandise. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No exchanges are allowed on sale merchandise.

A complete refund can be completed within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging merchandise. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for sale merchandise. Jacadi.us order returns will not be accepted in our store locations.

To receive a refund, please contact Jacadi at customerservice@jacadi.us or 1-877-882-3038 and request a Return Merchandise Authorization ("RMA") number. Please provide your order number when you contact us. Please ship to us the merchandise for which you received an RMA and clearly indicate the RMA number on outside of the package. Returns received without a valid and clearly indicated RMA number will be returned to you at your expense. Upon receipt of your return merchandise, if your return merchandise is in New Condition, Jacadi will issue you a full refund, minus shipping costs.

Please ship your return via insured UPS or USPS and enclose the packing slip.

Return address:

Jacadi - Returns
RMA Number:
1242 Madison Avenue
New York, NY 10128

Payment

We accept the following forms of payment:


  • Visa
  • MasterCard
  • American Express
  • Paypal

When You are Charged

Generally, credit cards are not charged until we ship the item(s) to you. However, when you pay for your order using a credit card that is associated with a checking account, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your account balance.

Taxes

Tax charges are based on state and local tax laws and tax rates for the delivery address of your order. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped.

Fees

A foreign transaction fee may be charged by your card issuer.

Standard Shipping and Handling

Orders are processed once credit card authorization and verification have been obtained. Orders are shipped using UPS International ground delivery and typically arrive in seven (7) to twelve (12) business days (Monday through Friday, not including holidays). The shipping charge is $15. Heavy or oversized items may be subject to higher shipping fees.

We do not ship to Alaska, Puerto Rico, Hawaii, P.O. Boxes or Canada.

You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

All Jacadi orders are subject to examinations from US customs and if chosen for such an exam, delivery time can be delayed.

Order Tracking

You can check the status of your order by logging into your account at the top of any page and clicking on "Order Tracking". This will show you the progression of your order, including shipping status.

Returns and Exchanges

Returns

If you were not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging merchandise. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for sale merchandise. Jacadi.us order returns will not be accepted in our store locations.

To receive a refund, please contact Jacadi at customerservice@jacadi.us or 1-877-882-3038 and request a Return Merchandise Authorization ("RMA") number. Please provide your order number when you contact us. Please ship to us the merchandise for which you received an RMA and clearly indicate the RMA number on outside of the package. Returns received without a valid and clearly indicated RMA number will be returned to you at your expense. Upon receipt of your return merchandise, if your return merchandise is in New Condition, Jacadi will issue you a full refund, minus shipping costs.

Please ship your return via insured UPS or USPS and enclose the packing slip.

Return address:

Jacadi - Returns
RMA Number:
1242 Madison Avenue
New York, NY 10128

Exchanges

Unfortunately, we are unable to offer a size, color, or style exchange. We suggest that you place a new order for the new size, color or style and return the original order within 30 days of purchase (shipment date).

Loyalty rewards

The present general terms of use specify the conditions for the Loyalty Rewards between:

Madcadi Inc., a Delaware corporation and a subsidiary of IDGroup, a French company, ("Madcadi") governing the purchase, or attempted purchase, sale or receipt of any merchandise (collectively, "purchase" or "purchasing") through jacadi.us and corporate stores, including any subdomains, any embedded code or objects, and any web services (collectively, "Site").

Hereafter known as “JACADI”

And

Any physical person of legal age wishing to enroll in the JACADI loyalty rewards program and fulfilling the general terms of enrollment as defined hereafter,

Hereafter known as the ”Client”.



ENROLLMENT TERMS AND CONDITIONS:

Enrollment in the Jacadi loyalty rewards program is offered free of charge for all purchases of Jacadi products for following countries: United States, or online at www.jacadi.us. Except for the following franchise locations, CA - Costa Mesa, Los Angeles, Pasadena, FL - Miami, assorted Bloomingdale’s corners in the USA and GILT.com.

To confirm their enrollment for the Jacadi loyalty rewards program, the Client must provide certain personal information, specifically their name and a means of contact (email address, mailing address, or mobile phone):

Only one subscription per household (same name and mailing address)

Once enrollment has been confirmed by Jacadi, the Client will be assigned a Loyalty Rewards number which will appear on the sales receipt when the purchase is completed. The rewards number can also be located in the client’s online account.  The Client may request their Loyalty Rewards number in a Jacadi store at any time.

Clients already present in the Jacadi database before the launch of the new Jacadi Loyalty Rewards benefits were automatically assigned a Loyalty Rewards number.



DIGITIZING THE LOYALTY REWARDS CARD

Any Client holding a physical Jacadi Loyalty Rewards card(s) is invited, starting on November 1st , 2015 to turn in their card(s) at any participating U.S. Jacadi Boutiques and immediately benefit from a loyalty discount of 5% of the sum of their accumulated purchases even if they have not reached the minimum requirement of four (4) purchases.

Starting November 1st, 2015, physical Loyalty Reward cards will not be issued, and no purchases will be recorded on the physical cards. Instead, purchases will be recorded digitally.

 


THE NEW JACADI LOYALTY REWARDS BENEFITS

1/ GENERAL RULES

Starting November 1st , 2015, all purchases made by the Client in the U.S. participating Jacadi Boutiques or the U.S. website shall be recorded digitally. Any Client enrolled shall enjoy the Jacadi Loyalty Rewards benefits automatically.

However, purchases made outside of the U.S. and/or when the Loyalty Rewards number is not present shall not be counted.

2/ SPECIFIC RULES RELATED TO THE SUM OF IN-STORE PURCHASE
All purchases made in participating stores are counted, with the exception of:
- On the purchase of Jacadi gift cards
- The franchise locations, CA - Costa Mesa, Los Angeles, Pasadena, FL - Miami, assorted Bloomingdale’s corners in the USA and GILT.com

One purchase is equal to one sales receipt, or one completed order on www.jacadi.us , under the following conditions:
- one purchase is counted, regardless of the method of payment used (cash, debit card, gift card, Jacadi Gift card, Loyalty Voucher, Paypal)
- The value of the purchase included in the calculation of the loyalty rewards benefit corresponds to the net amount of the sales receipt or order total, that is, after all discounts and loyalty vouchers have been deducted.

To claim a loyalty voucher based on accumulated purchases, the Client must have made their four (4) purchases within a period of eighteen (18) months. In the event that this threshold has not been reached within this period of time, the total count will be reset to zero and the Client forfeits the transactions.

Returns and refunds

In accordance with the sales policies for the Jacadi U.S. participating stores and www.jacadi.us , in the event of a return and request for refund of a purchase previously counted, the amount of the purchase which is refunded to the Client shall be deducted from their total purchases accumulated as of the date of the refund. The number of purchases accumulated to date shall remain unchanged.

If the purchase was paid with a loyalty reward and the Client returns some or all of the purchase the Client will only be refunded for the actual amount paid. The loyalty reward may not be reimbursed and the Client will forfeit the reward amount.

Exchanges

If the Client makes an in-store request to exchange an item they have purchased and which was previously counted, this transaction will be counted under the following circumstances:
- If the exchange is a size change, the “transaction” will not be counte
- If an exchange is made for a less expensive item, the amount reimbursed to the Client shall be deducted from the total sum of purchases made by the Client as of the date of the exchange. The number of purchases accumulated to date shall remain unchanged. Note: if the exchange concerns an item which was paid using a loyalty voucher, the amount reimbursed shall be limited to the amount which was not paid with the loyalty voucher.
- If the exchange is for a more expensive item, the Client shall settle the difference. This amount shall be added to the total sum of purchases made by the Client as of the date of the exchange. The number of purchases accumulated to date shall remain unchanged.

If the exchange is not requested by the original purchaser (ex. Gift), neither a size exchange nor an exchange for a cheaper item shall be counted (neither for the original purchaser nor for the Client requesting the exchange). On the other hand, if the article taken in exchange is more expensive than the exchanged article, a purchase for an amount equal to the difference in price between the two items shall be counted for the Client requesting the exchange.

3/ RULES RELATED TO THE USE OF LOYALTY VOUCHERS

At the end of a total of four (4) purchases made within the period of eighteen months (18), the Client shall receive, by email, a loyalty voucher for a value of 5% of the total amount of the four completed purchases
This loyalty voucher may be used under following conditions:
- Within six (6) months from the date of issue.
- Can be redeemed in a participating U.S.A store. (The reward cannot be redeemed on the U.S.A website.)
- One time use only. (Must be used in full or the left over reward amount is forfeited.)
- Reward amount is not refundable.
- Reward amount can only be used towards a purchase of full-price merchandise and can’t be combined with any other promotion or offer.
- Can be used in combination with a gift card or a Jacadi Gift Certificate. 

It should be noted that items purchased with a loyalty voucher will be exchanged and/or refunded for the amount actually paid.

Review of the exchange and refund policies

Conditions for an exchange or refund:
- The product must not have been worn or washed, and must be returned in its original packaging with its tag attached.
- In accordance with the U.S.A Jacadi return/exchange policies, the exchange or refund shall only be processed upon presentation of the sales receipt, gift receipt or online invoice.
- Within 30 days of purchase.
- The return/exchange policy does not include the following locations: Franchise locations, CA - Costa Mesa, Los Angeles, Pasadena, FL - Miami, assorted Bloomingdale’s corners in the USA and GILT.com.

Manner of refund:
The client will receive a refund in the original method of payment for the amount paid after deducting the reward amount.    Reward amount cannot be reused and shall be forfeited by the Client.

5/ COMMUNICATIONS AND TRACKING OF REWARDS BY THE CLIENT

The Client may inquire as to the status of their cumulative purchases to date:
- The Client can request the status of their Loyalty Rewards by contacting a participating U.S.A Jacadi store. The Client will need to give their name, email address, phone number and mailing address, or their Loyalty Rewards number.
Jacadi loyalty rewards are sent to the Client by email only. If the Client does not wish to provide their email while enrolling in the Jacadi Loyalty rewards program, or if their email address is incorrect, the Client cannot be notified of the availability of their loyalty rewards. Nevertheless, the Client may be informed of whether they have a loyalty reward available by requesting the information at a participating U.S.A Jacadi store.



ONLINE DATA AND PRIVACY

The personal information collected as part of the Client profile and Jacadi Loyalty Rewards are processed by Jacadi for customer relationship management purposes.

In accordance with the law on digital information and privacy rights of 6 January 1978, updated by the law of 6 August 2004, the Client has the right to access, correct and oppose the data which concerns them. The Client may exercise this right by letter sent to the following address: Customer Service, 911 Broadway – New York – NY 10010, USA, or to the following email address: customerservice@jacadi.us.



MODIFICATIONS TO THE GENERAL TERMS OF USE

JACADI reserves the right to modify the present general terms of use at any time. The most recent version will be available at www.jacadi.us.
JACADI reserves the right to terminate this program at any time.

Published online on Nov, 1st 2015

 

 

 

 

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